Orange

Orange operational challenges

In the last years, most of the National Telecommunication Regulation Agencies have defined new applicable regulations to more clearly define the requirements around the identification of mobile subscribers, including copy of identity documents, physical and electronic identification and a digital archive of these information.

The former solution had many pain-points:
– Increasing onboarding complexity, time consuming process for every new client.
– Fraud and identity theft (unprotected data)
– Not compliant with regulatory and safety requirements
– 60% of stolen device every year
– Deployment complexity

Orange was looking for a technology partner to develop a turnkey solution on one device for its agents for all the operations on the field (identification and enrollment, top-up…). The whole process is instantaneous and fully secure as the scanned data is protected.

Orange chose Famoco because:
– We are hardware experts and we provide a wide range of devices, featuring biometric when the regulation requires it. Our device cannot be stolen.
– We are Android experts and our devices are based on Famoco OS, a secure Android OS that protects data and doesn’t share meta-data with third-party servers. Our – Software and Hardware provide high security to ensuring confidentiality of identity information .
– We are MDM experts, our standalone devices managed Over-The-Air, ensuring Orange has full control over the solution